Course Outline:
Structure
I. Career Success Skills:
Standards
A. Time Management Skills
1. The 7 Habits of Highly Effective Teens
B. Motivation
1. The Olympic Ideal of Vision
2. The Olympic Ideal of Focus
3. The Olympic Ideal of Commitment
4. The Olympic Ideal of Discipline
5. The Olympic Ideal of Persistence
II. Communicating With Customers:
Standards
Workshop 1: Customer Care
Workshop 2: Knowing Your Company and Your Customer
Workshop 3: Relating with Your Customer
Workshop 4: Silent Communication
Workshop 5: Company Versus Customer
Workshop 6: Serving Customers by Telephone
Workshop 7: Corresponding with Customers
Workshop 8: The Diversity of Customers
Workshop 9: Serving International Customers
Workshop 10: Serving Customers on the Web
III.
Banking and Financial Systems
IV. Teller Training:
Standards
1.
The Industry and Your Bank
2.
Teller Operations
3.
Serving Customers
4.
Knowing Your Bank's Products
5.
Selling Your Bank's Products
6.
Security and Robbery
7.
The Successful Teller
V.
Midtown Bank Teller Simulation
