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Workshop 4: Silent Communication
Goals:
 | Learn how body language conveys meaning |
| Discover the importance of nonverbal communication when serving customers |
| Understand how nonverbal cues can affect interactions |
Key Ideas:
| nonverbal communication--gestures, facial expressions, movements, body
language, and tones of voice that convey a feeling, attitude, or message |
| verbal communication--the exchange of information or ideas through spoken
or written words |
Power Point Presentation
Gestures Speak Louder Than Words
| Role Play Activity (email when you are ready to present) |
Project p. 33
| Create a bumper sticker that encourages positive nonverbal communication |
 C2000 CD Study Guide
| Review Questions |
| Activity Worksheets |
| Quiz |
Overall Paper Format - MLA
| The paper should be typed and double-spaced, on standard 8 ˝” x 11”,
20-pound white paper.
| All four outside margins should be set at 1 inch.
| A header with consecutive page numbering should appear on the upper
right-hand corner of each page. It must be flush with the right margin, and
one-half inch down from the top margin.
| A title page is not necessary (unless otherwise requested). Instead of the
title page, four double-spaced entries are made, beginning at the top
left-hand corner of the first page, listing author (your) name, course
instructor’s name, course name/number, and the date.
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