Workshop 3

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Workshop 3:  Relating with Your Customer

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Goals:

Discover how good communication improves customer service
Understand the importance of thinking like a customer
Learn how being a good listener can enhance problem solving on the job

Key Ideas:

active--involved; participating in an activity
empathy--the ability to identify with and understand another person's feelings or difficulties

Power Point Presentation

C2000 CD Study Guide

Review Questions
Activity Worksheets
Practice Activity 3
Project Activity 1 - you do not have to prepare the  Power Point presentation
Extra Activity 1
Quiz

Overall Paper Format - MLA

The paper should be typed and double-spaced, on standard 8 ˝” x 11”, 20-pound white paper.
All four outside margins should be set at 1 inch.
A header with consecutive page numbering should appear on the upper right-hand corner of each page. It must be flush with the right margin, and one-half inch down from the top margin.
A title page is not necessary (unless otherwise requested). Instead of the title page, four double-spaced entries are made, beginning at the top left-hand corner of the first page, listing author (your) name, course instructor’s name, course name/number, and the date.

 

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Last modified: October 08, 2004